Purchase less, purchase smart
our clothing
We understand there are many options for purchasing clothing online. Many sources are able to offer quick turnarounds and free incentives. We have chosen a different model, choosing to meet the needs of our clients rather than producing excess. Because of this we choose to make each of our pieces to order. This allows us to reduce loss of labor and materials and keep unwanted products out of the waste stream.
It takes time to make each piece; please allow up to 21 days to receive your order.
Feel free to contact us regarding any questions you have. We are happy to send you swatches if you’d like to see colors or fabrics. Just drop an email titled “swatches” to saintnovemberclothing@gmail.com
shipping
We ship USPS unless other arrangements are made. We will send you a confirmation of receipt of your order and you will receive a tracking number to your e-mail once shipped. While there is insurance included in shipping, we are not responsible once it leaves our studio. International orders ship at a higher rate. If an international package is lost, you must contact your home postal carrier. USPS will not be held responsible once a package leaves the U.S. border. You can specify if you have shipping limitations or special needs and we will try to accommodate you.
Exchanges
If you are unsatisfied with your purchase, please return it to us unwashed and unworn with all original tags within 7 days. While we do not offer refunds we are happy to replace your item with a credit or exchange.
Please note: we do not pay for return shipping. Do be aware that it will take lead-time to make you a replacement. Please feel free to contact us with any questions you may have. We will do our best to accommodate you.
Important: we do offer custom adjustments to measurements such as waistbands and lengths. But please note, there are no exchanges or returns on customized items
If you’d like to exchange an item, please send us an email in advance at
Saintnovemberclothing@gmail.com
Returns can be made by shipping to:
Saint November
attn: returns
320 South A street
Santa Rosa, Ca 95404